Returns and Refunds

Effective Date: 23 August 2023

Thank you for shopping at Protechshop, an online shopping platform provided by PRO TECHnology Co. (L.L.C.). We want you to have a hassle-free shopping experience, and we are committed to providing you with the best possible service. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds. By using Protechshop, you agree to the terms below.

Return Policy:

We understand that there may be cases where you need to return a product. In line with the United Arab Emirates’ consumer protection laws, Protechshop offers a 15-day return policy, starting from the date of delivery. If you are not satisfied with your purchase, you can initiate a return within this time frame.

To be eligible for a return, the following conditions must be met:

1. The product must be in its original condition, unused, and in its original packaging.
2. The product must be accompanied by the original receipt or proof of purchase.
3. The return request must be initiated within 15 days from the date of delivery.

Return Process:

To initiate a return, please follow these steps:

1. Log in to your Protechshop account.
2. Go to the “My Orders” section and select the order containing the product you wish to return.
3. Click on the “Return” option next to the product.
4. Provide a reason for the return and any additional information if required.
5. Our customer support team will review your request and provide further instructions.

Once your return request is approved, you will receive instructions on how to send the product back to us. Please make sure to pack the product securely to prevent damage during transit.

Refund Policy:

Refunds for returned products will be processed according to the original method of payment used for the purchase. Please note the following:

1. If you paid using a credit or debit card, the refund amount will be credited back to the same card within a reasonable timeframe, depending on your card issuer’s policies.
2. If you paid using a digital wallet or other electronic payment methods, the refund will be returned to the same account.
3. Cash-on-delivery (COD) orders will be refunded through bank transfer. You will need to provide your bank account details for this purpose.

Exceptions:

Certain products may not be eligible for return due to hygiene or safety reasons. These include, but are not limited to, personal care items, consumable products, and software products with activated licenses.

Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team:

Email: support@protechshop.com Phone: [Phone Number]

Changes to Policy:

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for the latest information.

By using Protechshop, you agree to the terms of this Return and Refund Policy.

Last Updated: 23 August 2023